If you have been following comments in this post, I am so glad they are down and out you will know an additional email was sent later in the evening on the 10th January, to inform them that while they are looking into the electric, they also need to be looking into the gas account as well. This was because I noticed a reading on my gas account for November, yet I did not join them with my gas until December. This reading is higher than I make my own reading as well. So another mistake I have noticed with my account, which still gives me no vote of confidence at all and possibly further unnecessary stress with this company.
The morning of the 10th January, I had to scan my tenancy agreement. So my morning was wasted doing that and learning how to send it all in one go, in an email. (A zip file, that I have never done before.)
I am hoping with the quietness of it all that they are seriously sorting this.
I have said to them that I expect compensation for this unnecessary stress, because I have said to them, come down and see the meter yourself and it will be sorted that very second, but you have not arranged anything. I provide what you want, but so far not correcting anything. Now I provide my tenancy agreement, but I have no faith.
I heard from Ofgem. It’s the Ombudsman that I will need to contact, when it comes to complaining. Spark Energy have until next month, when their 8 weeks is up and if it’s not sorted by then, it’s a complaint to Ombudsman. If I hear before from Spark Energy, but not sorted and they don’t plan to, I can write before.
This, as you know has affected my health, as I said in this post, Mental health can so easily slip.
I pay my way. It’s how I was brought up, to pay bills first. I find it very upsetting that I am treated like this. Especially when I have provided the proof.
I have had enough the past couple of years and this is supposed to be a fresh start. But with this discovery and issues now with Spark Energy, they have put an unnecessary cloud over my home. (Not forgetting the crap with other supplier, that took my landlord to sort.)
I will keep you updated on this, as I know more myself.