A short post to update on the The hand that gives, is also the hand that can bite! post.
I have been looking around the council website and realised that the request of it going further to the Review Board I made is probably the wrong direction, because it is not about the money, it is about the service and also that letter I received where I was judged. So I have sent another email on this, saying just that and where my complaint will be going, because I do expect an apology for that judgement made.
I have also requested that I would like a copy of the statement I signed back in November 2018, so I can check nothing has been edited since it left my hands and that if they don’t like that, that I say, then to imagine just how I was feeling with their judgement they made. I want that copy sent to me within the next three weeks by post, or email.
Once I have that and I have checked that is fine, I shall write my formal complaint – stage 1 process. The form I have downloaded ready for it.