I love shopping at Holland and Barrett stores, but because I am not going into town, I shopped online.
The first time I ordered. No problems, so I thought, why not order a slightly bigger order next time?
Never again will I shop online at Holland and Barrett. Their customer service is nil. This is what has angered me. Not that it was late, but because they have not answered my emails. (As in answer my bloody questions.) So it’s through this that I will never place an order online again and I wouldn’t recommend to anyone to place an order online. Instead go to the shop.
As I am avoiding the town centre, means I will be one less customer, until I choose to go in town again. When I will go in town, due to circumstances, I shall avoid the crowd. So I am not in a rush, as I have blogged about before, where I am not in a rush to do a lot of things when things lift.
So, by tonight 4 emails have gone in total.
I ordered on the 3rd May.
My order was due 21st May.
When they deliver, they let you know when it’s coming.
Well this time they didn’t. Its a good job I was in.
At first I am thinking, bloody hell, this is quick. But I knew from size of box that not all my items were there.
Fair enough I thought, they’ll come at due date. But because I had an item in the box that I had not ordered and because I wasn’t informed of my delivery, I just sent a general query.
I did this on 7th May. It was 22nd May when someone replied from Holland and Barrett, apologising at the start of their email for delay.
Fair enough I am thinking while reading this email. I expected this due to what is happening at the moment.
But when I carried on reading my email thinking there will be an answer here to my questions somewhere. There wasn’t. This person was asking me if things had been resolved, if not, let them know and they would reply asap. I am thinking, is this a fucking joke?
I emailed back same day pointing out that nothing had been resolved because I have heard from no one until now, so please reply asap.
I sent another email to them on 26th May asking is someone going to answer my questions, or are you now going to keep me waiting even longer? Reminding them I had questions that had not been answered, that when they answered to me on 22nd May, they should have answered my questions then, because it’s obvious on their system no one has answered me. I am feeling annoyed at this point.
Today, I sent a fourth email this evening, after I got an email to review their products I bought. One of the products I have not received, so that confirmed one of my questions not answered. So this email is now an angry email. I have now said they can get replying back within the week and either give me a definite date for my remaining order not received, or otherwise I want a refund if £8.40.
If I hear nothing, I am going to Trading Standards.
© Elizabeth Fisher and My Wellbeing and Learning Journey.
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