As you will know in January, I had enough, if you read this post; Oh, go away January! I mentioned in that post of another issue I was having, the council from the district I left. This post is an update on that issue. I ended up paying it! No surprise there, because I have been reading up that even if the council is at fault, they will still claim back. I have also paid it now on principle, because I found their response even more insulting. They are making out that when I went in November, that I was aware of being paid benefit that I was not entitled to. And that has what has really fucked me off. They have judged me on something I did not say, because I did not know at that time I had been paid. I have took this matter further, as it said in their letter I could do. They also commented that I did not provide the evidence to back up my claim why I should not have been paid. So the follow-up email shows, I hope, how offended I am by their reply. I have told them that I wasn’t aware they were still paying me when I went in November. I did not know they paid me this until I viewed my online banking account in December. I told them I went because I had a new council tax bill and this was what made me wonder if they had not closed it.
This is my email to them, below. I wish I could type you the letter I received from them today, but it was a very long letter. But my reply will highlight what has really got to me.
I am aware there are small typos in my email below, but I have left it like this to show how I responded to the council.
I don’t want any offer of money back, should they offer. Not that I think this would happen. But if they do, I won’t keep it and instead it will go to a charity of my choice. The whole argument I have with this, is that it should not have happened. It has not happened before when I moved in the Ashfield district. So why happen now? This is what I want them to acknowledge. I don’t want anyone else going through this.
After receiving your letter today, that was dated18th January 2019, I am not happy with your response and now I seek to request that you take it to the Review Board, as you stated at the end of your letter. Please email me with regards to your Review Board process.
I am not happy with your response to how you make out my email dated 5th October 2018. When i written that email with details of everything required that I was vacating, that was an official notice. It wasn’t a warning what was to come, because this was happening. You were informed that day because i knew the details on that day.
When I came in on 5th November 2018 and made that statement. It wasn’t to inform you I officially left. I was there to complain about it and why it had been ignored. Hence I was asked to write that statement.
I have noticed how the service has slacked over the coming last few months and although I have not complained about that, I wasn’t going to let this one drop.
This what I experience, I have never experienced this before. I have done what i was asked, providing you information on moving in the same fashion as before. Yet this time, this happens. Why? I feel there is a cover up for your mistake and you are trying to pass the buck on me. I don’t like being made out that I am trying to seek extra benefit as if i am frauding.
I have always updated you accordingly and yet made out I was in the wrong.
I wasn’t aware until December that money had gone into my account by you, when viewing my online account. I acted in November on suspicion it had not been closed, because of receiving a new council tax bill.
You say I did not provide extra evidence on 18th January 2019. This was because you already have the evidence, which you have acknowledged in this letter! That email on 5th October 2018 was my official notice i was leaving and it should have been closed by you on 22nd October 2018, my leaving day or before, depending on how you are supposed to act on this information.
When I received that payment, I thought this was some overpayment owed, because around this time, i received council tax refund.
You have not explained why the papers were bundled in no particular order that confused me in November.
You have not explained why again when sending request to pay you back invoice why, you put that together, that it ended up going to old address, instead of new address?
You accept that and you apologise in letter on taking long to act on closing my account. Which if this was acted on in October, on my email received, we would not be having this conversation right now.
After I send this email, I will next pay that amount for the principle on what I say that I don’t con out of the council. The point is what I want acknowledged, which you have partly, but not fully, that you have not acted accordingly in closing my account when you should and that is clearly your fault because you did not close it in October with information supplied.
I do not want tis to happen to other people and I want you to make sure it does not happen to other people.
I will never return back to Ashfield to live for different reasons. But this one will be another that I shall add to that list of reasons not to return.
Miss Elizabeth Fisher