As you know in post, I hope it’s not going to get more difficult this year, I had a bit of a rant in that one and as I
said ranted in that post,
I also sent a letter to my local MP and got my rant off my chest with him. Details in that above post link, if you need a reminder of what I ranted to him about.
A person that works alongside him quickly got back to me, (case worker) introduced herself and said she’d been asked to take on my case by the MP. She said that a letter has been sent to Working Tax department and as soon as they have an update, she’d get back to me and let me know where I stand on that situation. I replied back with my thanks, adding I hope they get a better response and reply to her, then they have done to me, saying it’s not the first time I have written to them and never heard.
If there was anything else I needed help with, just to email back.
I left it to that, as although I had a rant on different topics, the letter started off about WTC and that is my main thing. I just wanted to give an insight into my struggles currently.
So did they hear anything back from the WTC people?
Yes, they did and the letter sent to them was forwarded to me. HMRC have written it off and I owe nothing. This was because of the delay and failing to ask for it back when they should have done and my difficult financial circumstances and becoming a carer. They also apologised for not contacting me to claim this and also for never replying to my letters when I queried. Because of the worry and distress their actions have caused me, they are sending me a payment into my bank account in the next 14 days, although this amount they said is not intended to put a value on the worry and distress it caused. This small amount I received, I wasn’t expecting anything of any amount from HMRC.
When I read their response, I was both relieved and very angry at the same time and it raised a couple of questions also. One being was why did the money go up to what I was expected to owe in the letter? So I sent another email to my MP asking them to forward that email to HMRC. The same day from them doing this for me, which I thanked the MP and the case worker helping me with this, they received a phone call from HMRC who let them know they had forwarded it to the complaints department to be escalated. So as soon as my MP and the case worker hear from them with a response, they will let me know.
HMRC may have written it off but because of that letter it added further questions I was not going to let drop. It has proved the point of why I have always said I will never apply for Universal Credit and also why I will never apply for WTC again.
I am also very angry that it took an MP to get my answer and that HMRC no matter what department has NEVER acknowledged any of my letters, including when I was dealing with my mum’s personal details and informing them in two letters, one being when she went in hospital and another when she was out back home, because if her having DLA. Yet if it was the other way round, I be expected to jump and get onto it basically.
I also raised how I observed at the beginning of this letter where they thanked my MP for his email and said that HMRC never offer email to people, yet he emailed. So I highlighted how once again HMRC are failing. Businesses are expected to comply with the law and make reasonable adjustments. As in my case it’s reasonable adjustment to offer email to me because I am deaf. Businesses do it, but HMRC don’t because they say it’s a security thing, yet here the MP has been able to email them.
My email that now will be in the hands of HMRC will show once again just how angry I am and how I feel that people like us, (low-income) are hit hard, but if you are rich, you get away with it.
I also added that if HMRC was a paid service business, they would not have a business because of them never answering queries, or complaints. So why is HMRC allowed to get away with it further? Again, to me it highlights just how there is a tier here, we (low-income) are expected to jump to what HMRC want, but HMRC just ignore us.
So when I hear further what they have to say, I keep you updated. But how I felt today with all these emotions, has just shown to me how stressed and triggered I am. I also realise I have been harbouring more stress than I realised and right now still, since yesterday, I still feel very angry. Angry in a way I have not felt for a very long time and so I hope I do get rid of this with the tactics I use and not let it overwhelmed me further.