Oh, go away January!

It may come as a surprise, or not, that I want January to go. I have had enough!
Now you may have expected this sooner, with the stress I had with Spark Energy. I felt on breaking point the final week I pleaded to communicate with someone higher, until I made contact with a manager.

But as of today, I have really had enough. When one issue gets resolved and it’s wait and, see with them, another issue now crops up.
This time it’s the council from the district I left. I received this morning an invoice to pay them back an overpayment on Housing Benefit. I have been down directly this morning, raising what happened last year and telling them how when I went in November to raise my concern then, of an email in October I sent with regards to my moving part not being acknowledged, that this was supposedly sorted.

I let them know when my tenancy started and when I moving out and in from one property, to another. This same email also notified them of overtime done.

I went in November, because I felt they had not closed down my account and I was proven right. I signed a statement, pointing my out when I originally contacted them and why I was there that day. It was supposed to be sorted. But it’s not, because I have received an invoice for housing they want back, that they say they overpaid. The dates of when they overpaid, they should not have even been paying me. I wasn’t living there, as they already know.

As I have my proof and I know they have it too, because it’s been mentioned both today and when I went last November, they will know they should not be even doing this!

I can’t believe what is happening this month. I have had enough.

Anyone who knows me well, knows how organised I am with paperwork. I even have my emails sent still. I can pull anything out at a question and say, “here you are.”

I am very angry. I am tired. I have had enough.

Does anyone else like to have a go, so I can lock up January with a key?

Chit-chat January

In December, I decided to quit my home study course. There was still no motivation, but also no desire, or need to do it. Prior to that, I have not touched for about a year, due to circumstances as you know. One being I held off due to grieving for my two family members, that went together when they were hit by a careless driver.

I then learnt just three days later, (after the funeral) as you know, of an ex and the awful thing he had done that left me reeling and feeling sick. This still haunts me.

I tried last November to get back into it, but I couldn’t and then again in December, but still couldn’t, along with no desire, or need to do it. So I shredded and binned the course. Even doing that, I felt nothing, or no regret for doing it.

The year of 2019 for me is just to get back into my crafts, in some way. When I started doing Sharpie Sunday, this first sparked off my crafty side again, while releasing anything emotionally.
I’ve also done other prompts, that I shared on my blog, that got me back into drawing some way.

As well as sketching, colouring and doodling, I will hopefully do a bit of cross stitching and maybe later crotchet. If I do get back into crotchet, I may need to re-learn the basics.

What ever crafts I decide to do, I shall do in my own time and I’m sure I will share something on here now and again.

I hope to also go on at least a couple of day trips, with a possible third, if I can afford it.

I also plan to walk around my neighbourhood.

I loved reading “The Ice Monster,” by David Williams. I can’t remember the last time I have laughed so much with a book, as I have done with this one.

The ice monster by David Williams

I even read it for a second time. I definitely want to read more of his books and although aimed for children, I bet I am not the only adult enjoying them also. Even my mum has enjoyed reading it.
I was thinking of doing this book as a giveaway on my blog later. But only if there is interest, as a few book giveaways I have done in the past, not all seamt popular. Would you be interested entering, if I did?

My audiology appointment I had after Boxing Day, which I had my hearing test as planned shown my worser ear remains stable, when it comes to my hearing. My left ear I could see there was a change, which surprised me, because hearing wise with that ear I don’t feel there is any change. But I was reassured not to worry about it, because depending on time and day, my mood and other factors, it can seem it looks like it’s changed now, but not necessarily in the long run. I’m not worried anyway, but I was relieved to see my right ear remains stable, which is my deafer ear.
An appointment was made to see the hearing specialist, with regards to the sensitivity to sound I was having. (The right ear being the worst ear for sensitivity.) I went on the 3rd January for this. At this appointment, I talked about my sensitivity to sounds I am experiencing. My hearing aids were then checked and, adjusted and my remote was checked to make sure it was still paired up ok with my hearing aids. (My remote makes it easier to adjust volume and programmes easily, especially when wearing  covers over them.)

First impressions from leaving there and throughout the day, I noticed the adjustment was a positive improvement for me. There was a tiny amount of sensitivity with right ear still, but I did not feel the urge to turn down that hearing aid.
As the week progressed, leading up to now as this post airs, the rest is calming down and in general, that tiny bit of sensitivity in right ear is hardly much. It’s doesn’t bother my general day-to-day as before and not something I notice all the time. So I reckon in time soon, it will completely go that I never realised when it actually did.

I mentioned in an earlier post that I may have ‘Hyperacusis’ after a friend shared me some info on it, after I told her of my difficulties and with seeing the audiologist and specialist, it does confirm this.
Deaf people are known to get this, but more common apparently with late deafened. Reading more about it on the way home from the audiologist, I learnt that a life event, like bereavement can bring it on. So with my own two life events I have had, it certainly makes more sense.

To read more about Hyperacusis, you can find out more about here at The British Tinnitus Association.

What’s your plans for 2019?

(This post, I shall keep open to comments for a month.)

So since last post regarding Spark Energy

So since last post regarding Spark Energy: So update regarding issues with Spark Energy I finally made contact with a manager. I made contact with her originally on 12th January, but I did not know that then as I passed on my full name, account details and complaint in a DM, on Twitter. I thought I was possibly speaking to another customer advisor, which I did not want and so left a rather ranted message. This manager emailed me the next day in the afternoon, introducing herself and for apologising that the customer advisors never forwarded me to the manager. So I had a reference number for my complaint and she offered £50 goodwill, which would then close my complaint. I accepted the £50, but I also said that I want reassurance also that this will never happen again, because at this point I had lost faith and trust in them, due to what I have experienced. So we discussed my account, the problems I have had, what has been done and what hasn’t.
My account has been updated accordingly, but the historic readings can’t, because of that being my old account that they can’t access, before Spark Energy went into administration, as when it was took over by Ovo, new accounts were created. She reassured me nothing would come up unexpected because of that.

I did not have to, but I felt I should, because I still felt they needed the proof with regards to my gas meter, so I sent a photo of my original reading I taken when I moved my gas to Spark and I also gave them two more recent photos of my meter, one showing reading as it was then, which also shown everything else about this meter that my original didn’t, as well as one from Samsung slight distance, to show where my meter is. If it wasn’t for my own benefit, then I felt it was for Spark Energy so they details about this meter, with a question being asked by an advisor if there had been a meter exchange. I did not want the next person living in this flat, when one day I move and they have to go through unnecessary crap to prove their meter readings.

So since communicating with this manager, things have gone in the right direction and I am starting to relax.

My next communication with her, will be when I give her my next meter reading for my electric. But when it comes to me submitting them directly on my account in the future, that’s where I am not confident they will be used on my bills and the same errors crop up and I get estimated bills. If this does happen, I shall contact the manager directly and not the advisors.

As much as I want my preferred suppliers, I am holding off due to all that has gone off since living where I am. I am hoping while I stay with Spark Energy, I see a difference down the line and no repeated same errors.
I feel reassured by the manager, but it’s seeing how future bills go that I still need to be convinced about. Time will tell.

What are you really afraid of?

If you’ve never picked up a magazine called, “Psychologies,” then I recommend this magazine. I’m not a regular reader, but I have bought it a few times last year and found the article’s inside interesting and useful.

dav

The idea for this post came from the above pictured, dated February 2019 issue, that I bought in December.
On page 70, there was a test of 10 questions to find what may be keeping you stuck in your comfort zone. The title of that page, “What are you really afraid of?”
You circle the answers that mostly apply to you, as you work through the questions. You then add up the symbols you circled and read the section, or sections that apply to you the most, to find out what’s stopping you from chasing your goals.
For me, the most marked were circles, which when I read overleaf the relevent section, it was fear from “social exposure.”
To read more of what it says for that about me, you would need to read the magazine, because of copyright laws and not being able to write it here. From reading what applied to me, it was certainly relatable.

I would see if you can get hold of the magazine yourself, if you want to read more up on this, or try it yourself. If not this one, but want to read the magazine, the next issue is out on 22nd January, which is March issue. (They go in advance, don’t they?)

Disclaimer: I have not been asked by the magazine to write this article. I have written this myself, because I found it interesting, as I do their magazine.

Due to the future of where this blog is going, I am unable to write any paid reviews. I have never written any paid reviews and I don’t plan to, so please do not ask me to review anything. Thank you.

So it’s the weekend

I really struggled getting up this morning, after lack of sleep last night. I had to drag myself out of bed. As well as tired and drained with so much focus going onto Spark Energy and getting them to sort out my messy account for gas and electric, I was so fed up, I could have easily stayed in bed all day. I have not felt like that for a long time.

So after getting up and counting my change to see if I could stretch to a drink out, I made myself go out.
The plan today was to go to Mansfield Museum. It’s free to go in and it’s not something I have hardly gone in before. Now I am living in Mansfield, I will make a habit of visiting every month, or two.
So I looked at all their displays, except for the children’s part. There were art work showing old Mansfield times. I looked at displays showing history of local mining and factories. There were small models of how some places may have looked one time and a room full of  photos taken by people.

From setting out of the house and coming back home for a late lunch, I was out for a couple of hours. I never had a cuppa out, so money saved. It was a struggle walking out today, as I felt tired and muscles slightly hurting. But at least my anxiety was better than it’s been for rest of this week.

Once home, I stayed in and played a couple of word games on my phone. Now I am listening to music.

I limited my time to half an hour Twitter. I have been letting my feeling known about Spark Energy there, as well as tweeting Ombudsman about them. I looked into if I was able to contact Ombudsman by post, if it ends up I take it that far. I am placing a personal bet with myself that I will end up doing this, because their emails remain short, standard and copied and pasted text in parts to me. It doesn’t feel that they are actually writing to me and they are not fully answering my emails. They think job done and over. But the job is not even half done and it certainly is not over when my account does not reflect the short time I have been with them, containing readings, that I have not given.
I have only checked my emails once this afternoon and have no intention of looking for rest of the night. It’s my time.

Tomorrow, I am avoiding Twitter full stop and I won’t be checking my emails. Mind you, the checking emails will be hard, as my focus tomorrow is to apply to a cleaning job I seen today and the other being a random email to a business near me, seeing if they are needing any cleaners and, telling them about me and attaching a CV. After that, then yeah, not going in my email account.

What’s your weekend like?

 

So update regarding issues with Spark Energy

If you have been following comments in this post, I am so glad they are down and out you will know an additional email was sent later in the evening on the 10th January, to inform them that while they are looking into the electric, they also need to be looking into the gas account as well. This was because I noticed a reading on my gas account for November, yet I did not join them with my gas until December. This reading is higher than I make my own reading as well. So another mistake I have noticed with my account, which still gives me no vote of confidence at all and possibly further unnecessary stress with this company.

The morning of the 10th January, I had to scan my tenancy agreement. So my morning was wasted doing that and learning how to send it all in one go, in an email. (A zip file, that I have never done before.)

I am hoping with the quietness of it all that they are seriously sorting this.

I have said to them that I expect compensation for this unnecessary stress, because I have said to them, come down and see the meter yourself and it will be sorted that very second, but you have not arranged anything. I provide what you want, but so far not correcting anything. Now I provide my tenancy agreement, but I have no faith.

I heard from Ofgem. It’s the Ombudsman that I will need to contact, when it comes to complaining. Spark Energy have until next month, when their 8 weeks is up and if it’s not sorted by then, it’s a complaint to Ombudsman. If I hear before from Spark Energy, but not sorted and they don’t plan to, I can write before.

This, as you know has affected my health, as I said in this post, Mental health can so easily slip.

I pay my way. It’s how I was brought up, to pay bills first. I find it very upsetting that I am treated like this. Especially when I have provided the proof.

I have had enough the past couple of years and this is supposed to be a fresh start. But with this discovery and issues now with Spark Energy, they have put an unnecessary cloud over my home. (Not forgetting the crap with other supplier, that took my landlord to sort.)

I will keep you updated on this, as I know more myself.

I am so glad they are down and out.

Remember when I blogged about my move to where I live currently and how for two weeks, the supplier I was contacting during that time, (once I knew it was them,) left me two weeks without heating? In the end, you will remember that it took my landlord to sort that out for me.
Well, I shall name and shame them. It was Economy Energy that failed me due to no customer service what so ever. Last week, they were under Ofgem, but I learnt yesterday, they ceased trading. I am so happy to hear this, because now don’t ever have to worry about coming across them again, should and when I one day move again.
But unfortunately, when it comes to the utility provider I moved to, which is Spark Energy, before all the above happened with other above provider, I am now having issues with them too.
I am not having problems with the gas meter that I moved across from Economy Energy, which I moved over to them because first impressions seamt ok. It’s now the electric. The electric meter I have been with them since day one I have been in this flat. They have regular monthly meter readings. But I am noticing that they have only ever used one reading and the rest have been estimates. I have heard different excuses to the same complaint, by different staff. I am not happy. I don’t trust these now and I have lost faith. I even provided photos of my meter capturing both my readings rate 1 and rate 2, making sure that reference number on meter was visible too, so they know I am taking my meter and no one else’s and they said it wasn’t clear. So a follow-up email continued where I said what part is not clear for you? Did you zoom in the photo if required, stating how I have shown these to someone else and they can see them and not seen my meter. I told them if they don’t accept those photos, then they can send someone out to read it. I also said I would be contacting Ofgem. I then received a reply from someone different, who said thank you to those readings and my updated bill is now attached. But looking at bill, they still did not use my readings. So another email followed and now I have a new different answer.

I have stated very clearly to Spark Energy that I am not happy, I don’t trust them and I have no faith in them. I want this dealt with by a supervisor and only by that one person to completely deal with this issue, because I am sick and tired of hearing different excuses to my same problem. Which they still not using that latest reading.
I have also raised something else about my account that I am now questioning. Why are there readings before 1st October 2018, when my tenancy did not start until 1st October 2018? I also stated that I did not move in until 22nd October 2018. Again, what they know already, when I first contacted them, letting them know I am the new tenant.

I have emailed Ofgem about everything that has been said between me and Spark Energy, along with how happy I am to hear Economy Energy are no longer around, telling them of my experience with them.
I also added in the email to Ofgem that whose idea was it that we have to put up with the utility provider first already there at the property I move into, until transfer has taken place of my preferred supplier? It should go back to how it was before, where you could take your supplier straight across with you, then I would not have to the crap experience I am having, that is unnecessarily stressful.

Here is the new report from Independent: https://www.google.com/amp/s/www.independent.co.uk/news/business/news/economy-energy-bankrupt-bust-administration-customers-limbo-gas-electricity-supplier-ofgem-a8717776.html%3famp