Oh, go away January!

It may come as a surprise, or not, that I want January to go. I have had enough!
Now you may have expected this sooner, with the stress I had with Spark Energy. I felt on breaking point the final week I pleaded to communicate with someone higher, until I made contact with a manager.

But as of today, I have really had enough. When one issue gets resolved and it’s wait and, see with them, another issue now crops up.
This time it’s the council from the district I left. I received this morning an invoice to pay them back an overpayment on Housing Benefit. I have been down directly this morning, raising what happened last year and telling them how when I went in November to raise my concern then, of an email in October I sent with regards to my moving part not being acknowledged, that this was supposedly sorted.

I let them know when my tenancy started and when I moving out and in from one property, to another. This same email also notified them of overtime done.

I went in November, because I felt they had not closed down my account and I was proven right. I signed a statement, pointing my out when I originally contacted them and why I was there that day. It was supposed to be sorted. But it’s not, because I have received an invoice for housing they want back, that they say they overpaid. The dates of when they overpaid, they should not have even been paying me. I wasn’t living there, as they already know.

As I have my proof and I know they have it too, because it’s been mentioned both today and when I went last November, they will know they should not be even doing this!

I can’t believe what is happening this month. I have had enough.

Anyone who knows me well, knows how organised I am with paperwork. I even have my emails sent still. I can pull anything out at a question and say, “here you are.”

I am very angry. I am tired. I have had enough.

Does anyone else like to have a go, so I can lock up January with a key?

So since last post regarding Spark Energy

So since last post regarding Spark Energy: So update regarding issues with Spark Energy I finally made contact with a manager. I made contact with her originally on 12th January, but I did not know that then as I passed on my full name, account details and complaint in a DM, on Twitter. I thought I was possibly speaking to another customer advisor, which I did not want and so left a rather ranted message. This manager emailed me the next day in the afternoon, introducing herself and for apologising that the customer advisors never forwarded me to the manager. So I had a reference number for my complaint and she offered £50 goodwill, which would then close my complaint. I accepted the £50, but I also said that I want reassurance also that this will never happen again, because at this point I had lost faith and trust in them, due to what I have experienced. So we discussed my account, the problems I have had, what has been done and what hasn’t.
My account has been updated accordingly, but the historic readings can’t, because of that being my old account that they can’t access, before Spark Energy went into administration, as when it was took over by Ovo, new accounts were created. She reassured me nothing would come up unexpected because of that.

I did not have to, but I felt I should, because I still felt they needed the proof with regards to my gas meter, so I sent a photo of my original reading I taken when I moved my gas to Spark and I also gave them two more recent photos of my meter, one showing reading as it was then, which also shown everything else about this meter that my original didn’t, as well as one from Samsung slight distance, to show where my meter is. If it wasn’t for my own benefit, then I felt it was for Spark Energy so they details about this meter, with a question being asked by an advisor if there had been a meter exchange. I did not want the next person living in this flat, when one day I move and they have to go through unnecessary crap to prove their meter readings.

So since communicating with this manager, things have gone in the right direction and I am starting to relax.

My next communication with her, will be when I give her my next meter reading for my electric. But when it comes to me submitting them directly on my account in the future, that’s where I am not confident they will be used on my bills and the same errors crop up and I get estimated bills. If this does happen, I shall contact the manager directly and not the advisors.

As much as I want my preferred suppliers, I am holding off due to all that has gone off since living where I am. I am hoping while I stay with Spark Energy, I see a difference down the line and no repeated same errors.
I feel reassured by the manager, but it’s seeing how future bills go that I still need to be convinced about. Time will tell.

So it’s the weekend

I really struggled getting up this morning, after lack of sleep last night. I had to drag myself out of bed. As well as tired and drained with so much focus going onto Spark Energy and getting them to sort out my messy account for gas and electric, I was so fed up, I could have easily stayed in bed all day. I have not felt like that for a long time.

So after getting up and counting my change to see if I could stretch to a drink out, I made myself go out.
The plan today was to go to Mansfield Museum. It’s free to go in and it’s not something I have hardly gone in before. Now I am living in Mansfield, I will make a habit of visiting every month, or two.
So I looked at all their displays, except for the children’s part. There were art work showing old Mansfield times. I looked at displays showing history of local mining and factories. There were small models of how some places may have looked one time and a room full of  photos taken by people.

From setting out of the house and coming back home for a late lunch, I was out for a couple of hours. I never had a cuppa out, so money saved. It was a struggle walking out today, as I felt tired and muscles slightly hurting. But at least my anxiety was better than it’s been for rest of this week.

Once home, I stayed in and played a couple of word games on my phone. Now I am listening to music.

I limited my time to half an hour Twitter. I have been letting my feeling known about Spark Energy there, as well as tweeting Ombudsman about them. I looked into if I was able to contact Ombudsman by post, if it ends up I take it that far. I am placing a personal bet with myself that I will end up doing this, because their emails remain short, standard and copied and pasted text in parts to me. It doesn’t feel that they are actually writing to me and they are not fully answering my emails. They think job done and over. But the job is not even half done and it certainly is not over when my account does not reflect the short time I have been with them, containing readings, that I have not given.
I have only checked my emails once this afternoon and have no intention of looking for rest of the night. It’s my time.

Tomorrow, I am avoiding Twitter full stop and I won’t be checking my emails. Mind you, the checking emails will be hard, as my focus tomorrow is to apply to a cleaning job I seen today and the other being a random email to a business near me, seeing if they are needing any cleaners and, telling them about me and attaching a CV. After that, then yeah, not going in my email account.

What’s your weekend like?

 

So update regarding issues with Spark Energy

If you have been following comments in this post, I am so glad they are down and out you will know an additional email was sent later in the evening on the 10th January, to inform them that while they are looking into the electric, they also need to be looking into the gas account as well. This was because I noticed a reading on my gas account for November, yet I did not join them with my gas until December. This reading is higher than I make my own reading as well. So another mistake I have noticed with my account, which still gives me no vote of confidence at all and possibly further unnecessary stress with this company.

The morning of the 10th January, I had to scan my tenancy agreement. So my morning was wasted doing that and learning how to send it all in one go, in an email. (A zip file, that I have never done before.)

I am hoping with the quietness of it all that they are seriously sorting this.

I have said to them that I expect compensation for this unnecessary stress, because I have said to them, come down and see the meter yourself and it will be sorted that very second, but you have not arranged anything. I provide what you want, but so far not correcting anything. Now I provide my tenancy agreement, but I have no faith.

I heard from Ofgem. It’s the Ombudsman that I will need to contact, when it comes to complaining. Spark Energy have until next month, when their 8 weeks is up and if it’s not sorted by then, it’s a complaint to Ombudsman. If I hear before from Spark Energy, but not sorted and they don’t plan to, I can write before.

This, as you know has affected my health, as I said in this post, Mental health can so easily slip.

I pay my way. It’s how I was brought up, to pay bills first. I find it very upsetting that I am treated like this. Especially when I have provided the proof.

I have had enough the past couple of years and this is supposed to be a fresh start. But with this discovery and issues now with Spark Energy, they have put an unnecessary cloud over my home. (Not forgetting the crap with other supplier, that took my landlord to sort.)

I will keep you updated on this, as I know more myself.

Mental health can so easily slip

With different stresses in life, anyone can easily take a knocking. But if you already struggle with your mental health, it can easily take a set back. I have considered being on a better path than I have ever been in the past, but I take this down to being more aware with myself. Despite knock backs, I consider myself ok, but I find I can still slip unexpectedly. My latest slip of stress really getting to me, due to Spark Energy is because I have not been on the ball in being aware of my mental health, because I have been so wrapped up with the issue that I consider a serious complaint. Supplying them with everything that they have asked, but not happy with what they receive. This morning, I have had to scan my tenancy agreement and send that to them in an email. I had to learn how to attach such a large file to an email. My headache got worse as I scanned the pages. My time being wasted yet again I am thinking and also thinking, any more issues? Will they accept the agreement? Because after all, they not happy so far. All would be so simple if they just came out to read meters but they do have the photographic evidence, including photographic evidence of initial reading.

A reminder was left for me by Katie, in the comments of this post; I am so glad they are down and out. Thank you, Katie.

I also seen this post on Katie’s blog; “Mental strength.” This post I could relate with how I am again and it also serves as a reminder for me.

I have noticed, but not fully acknowledge the small things, like pots mounting up and left till next day. Something I would not normally do, as I like a clean sink for mornings. But this is what has been happening this week.

The air has been blue in my flat, as in I mean swearing kind of blue. Swearing in general, when talking about my frustration with Spark Energy, swearing at myself.

I am hoping today, as I acknowledge this and be more aware again that this now calms down. It’s my mental health and my responsibility to get myself back and not let the idiots at Spark Energy who only care about their pay packet and not sorting customers needs quickly and appropriately.

I am so glad they are down and out.

Remember when I blogged about my move to where I live currently and how for two weeks, the supplier I was contacting during that time, (once I knew it was them,) left me two weeks without heating? In the end, you will remember that it took my landlord to sort that out for me.
Well, I shall name and shame them. It was Economy Energy that failed me due to no customer service what so ever. Last week, they were under Ofgem, but I learnt yesterday, they ceased trading. I am so happy to hear this, because now don’t ever have to worry about coming across them again, should and when I one day move again.
But unfortunately, when it comes to the utility provider I moved to, which is Spark Energy, before all the above happened with other above provider, I am now having issues with them too.
I am not having problems with the gas meter that I moved across from Economy Energy, which I moved over to them because first impressions seamt ok. It’s now the electric. The electric meter I have been with them since day one I have been in this flat. They have regular monthly meter readings. But I am noticing that they have only ever used one reading and the rest have been estimates. I have heard different excuses to the same complaint, by different staff. I am not happy. I don’t trust these now and I have lost faith. I even provided photos of my meter capturing both my readings rate 1 and rate 2, making sure that reference number on meter was visible too, so they know I am taking my meter and no one else’s and they said it wasn’t clear. So a follow-up email continued where I said what part is not clear for you? Did you zoom in the photo if required, stating how I have shown these to someone else and they can see them and not seen my meter. I told them if they don’t accept those photos, then they can send someone out to read it. I also said I would be contacting Ofgem. I then received a reply from someone different, who said thank you to those readings and my updated bill is now attached. But looking at bill, they still did not use my readings. So another email followed and now I have a new different answer.

I have stated very clearly to Spark Energy that I am not happy, I don’t trust them and I have no faith in them. I want this dealt with by a supervisor and only by that one person to completely deal with this issue, because I am sick and tired of hearing different excuses to my same problem. Which they still not using that latest reading.
I have also raised something else about my account that I am now questioning. Why are there readings before 1st October 2018, when my tenancy did not start until 1st October 2018? I also stated that I did not move in until 22nd October 2018. Again, what they know already, when I first contacted them, letting them know I am the new tenant.

I have emailed Ofgem about everything that has been said between me and Spark Energy, along with how happy I am to hear Economy Energy are no longer around, telling them of my experience with them.
I also added in the email to Ofgem that whose idea was it that we have to put up with the utility provider first already there at the property I move into, until transfer has taken place of my preferred supplier? It should go back to how it was before, where you could take your supplier straight across with you, then I would not have to the crap experience I am having, that is unnecessarily stressful.

Here is the new report from Independent: https://www.google.com/amp/s/www.independent.co.uk/news/business/news/economy-energy-bankrupt-bust-administration-customers-limbo-gas-electricity-supplier-ofgem-a8717776.html%3famp

To say no

Learning to say no to something, can be the hardest thing to do. It was only a few years ago that I was able to say no to things, confidently. No did not come often in those years, because there were not many things to say no to. My first memory of confidently saying no, was at my last job. The past year, I can’t remember if I needed to say no to anything. But feeling forgetful is something that has been happening a lot this year. (But that might be another story.)

This year, since living where I am, I have come across some situations that I have said no to.
The first was to my neighbour downstairs, but I it wasn’t a complete no, as I met halfway. He asked if I would like to join him and a couple of his friends for a dinner at a local pub very near where we live. I said no to the dinner part, as budget-wise at the time, there was a possibility I would not be able to afford a dinner. But even if I could, I decided later to myself, that the dinner part would still be a no. But I would come a little later to join them over drinks. (Mine being the soft drinks, for readers that don’t know about me not drinking alcohol.) So when he knows when they will go, then I will know. That’s unless of course things have changed for him, because he has no money at the moment. All I shall say, it’s all because of Universal Credit. A system that still looks shit and leaves people in shit.

The next no was at my current workplace. I decided I wasn’t joining in their Secret Santa with the atmosphere and what I was observing and with the odd one, I have suspicions that would they be grateful what they receive anyway. So I shall be observing this one with interest.

This one is not actually saying a no, but I knew in my head this year, for my mum’s birthday, that this time I would just put money in her card. I have taken her out for meals in the past, whether cafe, or a pub. This has been either just me and her, or another friend joining in where he has also treated her. But I knew this time I wasn’t doing this, with wanting quite a lot of quietness.

I said no to something recently that I wasn’t expecting. Although I said no confidently, I did not like saying no on this occasion, as I was saying no to my uncle. Again, it was a no because I just want quiet time and it will happen before my hearing aids are sorted, so it will only cause me anxiety with the noise and what ever else that’s with me at that time.
My uncle was planning on arranging a family meal out, but he wanted me and my mum to join them. This could be counting 6, or 7 in total to this meal. That’s including me in the total.
For now, it’s too much to sit with a group, in what will be a busy pub, where we are all having our pre-Christmas get together.

I will probably be asked about this later, from my cousin. (My uncles daughter.) But it will still be a no.